FAQ

 

THE BASICS 

What’s this all about?

Everyone is busy, and dinner is usually the LAST thing that we think about. However, how we fuel our bodies and how that affects our health is HUGE. We help you solve the dinnertime dilemma by making healthy, fresh meals accessible. With our delivered, prepped groceries, you get meals that are ready to cook OR if you prefer, ready to throw in the freezer.  At dinnertime, all you need to do is cook. EASY! 

With a variety of menu options and sizes, you are sure to find meals that fit your family AND your wallet! 


How will it save me time?

Think about the average time you spend…

At the grocery store: 30 minutes

Planning meals: 20 minutes

Prepping 1 dinner: 20 minutes x 3 meals = 60 minutes

Total time spent on getting dinner ready to cook= 110 minutes/week

 

With Dinner Dispatch, we can change that number just minutes per week!

You should spend less than 5 minutes taking your bag from the fridge to the cooking vessel.  Using groceries that have already been shopped and prepped for you, you TONS of time and get to lighten your mental load cause the worrying and the work are already done for you.


What will it cost me?

As busy working moms with families, we know how important it is to stay on budget.  And we also know that food is a HUGE part of our budget. Having an option that is not only convenient but healthy seemed as hard to spot in the grocery store as finding a unicorn.


That is exactly why we believe that Dinner Dispatch is such a value.  We keep our meals under $5/serving and are sure that the food that is being served is fresh, wholesome, and delicious. 


For $5/serving, you get to skip the freezer section of the grocery store, the expensive take-out, and say no to unhealthy fast food while still saying yes to quick, easy meals! 


What do I need to do to get started?

All you need to do to get started is simply pick which meals you want!

Are you looking to gift menus?  Head to gift bundles and pick which 2 meals you'd like to send.

 

Looking for a week's worth of meals?  Click on the 3-pack option.  

Wanna just be set the month?  Click on the 6 or 9- pack option.  

 

You'll leave a few out for the first week and then freeze the rest so you know you have healthy meal options at your fingertips.



How many people does each meal feed?

Our portions are generous to say the least.  We’ve done other meal services (market research!) and have found that the meals for 4 are really meals for 1 husband and 1- maybe 2- kids.  So we always ended up having to make MORE food. Not a great use of time. At. All.


Our portions are generous, to say the least.  Proteins range from 1.5-3 lbs depending on the meal.  Almost all have several vegetables as well! 


Of course it depends on how LARGE your portions


Generally, we say that our FULL portion feeds 4-6 adults and our half portion has 2-3 adult servings. 


What if I don't have a family to feed?

Great question! While our solutions were first designed to feed a family, we have adapted so that smaller families can have the portions they need. 


Each of our meals has a half portion option that is designed to have 2-3 portions. 


This is a great amount for a dinner for 2 and then a lunch portion.


If you are just cooking for you, You can use 1 or 2 meals for the week and then use the leftovers to make up another dinner and a lunch.


So 1 meal would equal 2 dinners and 1 lunch.  When you change up the sides, it will keep things exciting.


You can also re-imagine the leftovers-  pulled pork sandwiches one night turn into pork over rice another and a pork taco the next!


Who’s prepping the groceries?

We are! Jen and LeAnn (co-owners of Dinner Dispatch) prep each meal with love and care so that you don’t have to! 


We prep in a licensed commercial kitchen so that we are able to bring the best quality products to you. Cutting out the middleman, we can be assured that everything meets our standards and that we can offer a variety of products and services that we otherwise would not be available. 

 

I'VE ORDERED, NOW WHAT?


What do I need to do once my groceries get there?

It’s so easy!  Just put the meals in your refrigerator just like any other groceries. 


Because things taste best when fresh, we recommend that you use the meals in your fridge within 5 days.


Typically, customers use 2-3 meals per week. Any meals more than that, they go right in the freezer to use later on. 


So what do I do when it is time for dinner?

Easy! Just follow the recipe card, cook, and serve!  Then pat yourself on the back for making healthy meals at home a priority!


Will I need anything else to make my meals?

Not much!  Some meals will have everything you  need, right in the bag. We try to make this the case as much as possible.


However, since all of our meals come freezer-ready, there are some items that we can not include.  


Primarily it is 3 groups of items that are not in the bags. 

  • Dairy (cheese, milk, sour cream…)
  • Grains (buns, tortillas, rice)
  • Fresh produce (generally ones with high water content)

We call these items ‘meal-time ingredients.’ For many folks, they have these items already in their pantry.  Otherwise, you can add them to your weekly shopping list when. 


How long will these stay fresh in the freezer?

Any meals that you don’t eat within 5 days of getting your delivery should go in the freezer.  


Remember that when you get your groceries delivered, THIS IS YOUR GROCERY BUDGET for the week or weeks.  Unlike buying a piece of jewelry where you save it for the perfect occasion, these meals are meant to be eaten!


We know life doesn't always go according to plan BUT HAVE NO FEAR!  These stay amazing weeks and even months after you put them in the freezer.  We do suggest using within 3 months for the best taste.


This is such an advantage over other meal prep services where if you aren’t able to make the meal in that week, it goes bad. 

 

 

 

 

CUSTOMIZATION OF MEALS


What if I have special dietary needs? Allergies?

We know that many people are dealing with food allergies or are following certain lifestyles when it comes to the food you choose to eat (paleo, low carb, weight watchers, whole 30, etc.)


This is why our seasonings are AMAZING!  Not only are they certified GF and made in a peanut-free facility, but they are naturally lower in sodium, sugar, and carbs than grocery store brands. 


In designing the kits, we kept in mind current food trends and lifestyles.  You will find options that are completely GF, DF, vegetarian, and friendly to most food lifestyles.  These meal options will be labeled as such in the description of the meal. 


Are the groceries organic?

Currently, we are not using organic groceries for our meals..  We, however, are health and environment conscious as we shop and purchase only items that we would feel good to feeding our families.  We aim to bring you only high quality meats and veggies. 


If an organic option is something you’d be interested, we can certainly try to honor that request. Please contact us at dinnerdispatch@gmail.com 


I’m on a diet- will this work for me?

You bet! 

No matter what eating lifestyle you are following, we can make it work.  Our philosophy is that when you eat clean, fresh food, you will be fueling your body in the way nature intended.  We don’t use any processed foods in our meals- just proteins and veggies!


Have more specific questions about your situation?  EMAIL US here!  


Can I make changes to my grocery order?

We want your groceries to meet your family’s needs.


That being said, because of the pricing the substitutions are somewhat limited.

  • We are able to make groceries gluten free and dairy free.
  • We can omit ingredients.
  • We will swap out dark meat for white meat (chicken) + $5/meal
  • We will swap out seafood for white meat chicken. 

When you order, you will be prompted to insert any allergies or substitutions that need to be make. 


If you have questions, PLEASE connect with us and we will see what we can do for you!


DELIVERY QUESTIONS


Who will be delivering my meals?

We will!  We take great pride in making sure your meals arrive to you safe and sound.  We love seeing you at delivery and are available to answer any questions you may have. 


As much as possible, we try to get deliveries done in our 4-6pm window but traffic and weather conditions may cause us to be off.  We will keep you in the loop via text if that is the case. 


How will my groceries be delivered?


Your groceries will be dropped off according to the delivery window on the BOOK ONLINE section.


Groceries will be in a zipped, insulated cooler bag. While groceries can stay cold for several hours, we recommend you taking groceries in and putting in refrigerator until you are ready to finish the prepping process. 


We will knock at delivery- we love seeing you! - and see if you have any questions.  If you’re not home, no worries! We’ll follow up with emails to make sure you know what you need to do. 


I work during the day and won’t be home for my delivery. Is that okay?

Of course! While we’d love to see you when we drop off meals, we get it that your life is busy.  And that’s why this is a perfect option for you. 


How amazing will it feel to pull up after a long day at work and have dinners waiting for you!  It can even be dinner for THAT NIGHT!  


Groceries will be in an zipped, insulated cooler bag. While groceries can stay cold for several hours, we recommend you taking groceries in and putting in refrigerator until you are ready to finish the prepping process. 


Can I change the address of my delivery?

As long as the address is in the Des Moines metro, we should be able to accomodate


Can you deliver to a P.O Box?

No.  Because your meals are perishable, we want to make sure we deliver to a secure location.  We don’t want anyone messing with your meals. Ask a neighbor if they can accept the delivery (they will be SO jealous!) or consider using a work location as a drop off, instead!


Can I change my delivery date?

We begin the planning/shopping process about 3 days prior to delivery date. If you are able to change your date at least 72 hrs before your delivery date, we can switch your delivery to another week.

If it is a case of you not being able to get to the delivered good in a timely matter, we can work out arrangements to make that work.  Just connect with us at dinnerdispatch@gmail.com