How much does delivery cost?

Our base delivery fee is $4 from our kitchen, and then is based on distance, with a maximum fee of $15. If your order is $150 or more, you will be eligible for a flat $6 delivery fee. Dinner Deal$ subscribers are eligible for free delivery after they have placed 4 subscription orders. 

Where do you deliver?

We regularly deliver anywhere within 25 miles of our kitchen but have a large enough customer base in Ames that we also deliver to that community. If you place an order and are outside of our normal 25-mile delivery range, we will contact you to make alternate arrangements.

Can I pick up my meals?

Dinner Dispatch offers free pickup at our kitchen. Grab your order on the day you selected at checkout — pickup windows are from 3-6pm for both Monday and Wednesday. Click here for our store hours before you head over! Note: if you are a Dinner Deal$ subscriber your pickup day is always the day you picked when you first started your subscription.

All of our meals are made-to-order, so that means we aren't always able to offer refunds. If you placed an order by mistake, we can offer refunds (minus 10% to cover our processing fees) until midnight on Mondays. Once we have started prepping your meals, we can no longer offer refunds. 

If you're a Dinner Deal$ subscriber, please be aware that the menu displayed in your portal does not change even if you already ordered for the week. The menu displayed always changes on Tuesday mornings. If you are unsure about whether you already ordered for the week, please view your confirmation emails or order history. Our refund policy does apply to Dinner Deal$ orders.